Troubleshooting, Management, Monitoring, and Diagnostics

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***© 2003, Cisco Systems, Inc. All rights reserved.

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Module 11Troubleshooting, Management, Monitoring, and Diagnostics

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OverviewThis module will cover the basics of troubleshooting. It begins by examining a methodology that breaks down the process of troubleshooting into manageable steps. Next, a variety of tools will be introduced that are used to troubleshoot a WLAN. These tools include cable testers, sniffers, and spectrum analyzers. A brief discussion of system logging and single point of failure troubleshooting will be presented. Finally, enterprise management tools will be explored.

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Learning ObjectivesDemonstrate proficiency using TCP/IP utilities Identify the common tools used to troubleshoot a wireless network Identify single point failures on a WLAN. Configure SNMP and Syslog logging Identify basic facts about CiscoWorks WLSE and ACAT tool. Identify facts about Wavelink Mobile Manager™ and Airwave.

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Key termsDeductive Reasoning Inductive Reasoning Sniffers Spectrum Analyzer Cable Analyzer Gauss Meter Syslog SNMP WLSE

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General Approach to Troubleshooting

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Logic Methods

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Problem Solving Model

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Routed and Routing Protocols

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ISO

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IOS Network Management Model

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IOS Network Management Model (Cont)

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OSI Troubleshooting

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TCP/IP and OSI Comparison

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Troubleshooting Layers

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TCP/IP Diagnostic Tools

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Diagnostic Tools

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Multimeter

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Cable Meter

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Hardware SniffersFluke NetworksBerkeley Varitronics Systems

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Software Sniffershttp://www.personaltelco.net/index.cgi/WirelessSniffer?action=show&redirect=WirelessSniffers

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Spectrum AnalyzerAnritsuTektronix

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Gauss Meter

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Cable and Antenna Analyzer

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WLAN Troubleshooting

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FirmwareAP or BridgeACU Version and NDIS Drivers

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Last Updated: 8th March 2018

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