Absence causes lost work, extra overtime, increased rejects, customer annoyance and missed deadlines. In addition staff with low absenteeism are demoralised by those who take excessive time off.
Well, you can make a real impact using a zero tolerance policy backed by good procedures, including accurate record keeping. Central to the process is an effective ‘Back to Work Interview’. Applied to everyone returning to work after absence, this is a sensitive, non-threatening and reflective meeting with the manager. It always assumes absence is genuine, seeking instead to identify the causes and agree solutions to ensure that it is not repeated.
The aim is to find underlying causes of absenteeism that are not always revealed by traditional methods. These include low morale, stress, bullying, poor leadership, personal problems, alcohol abuse and, especially relevant these days, personal value systems.
Thus all absentees expect to face a probing yet reasonable, face-to face interview immediately upon their first morning back. They will be expected to justify their absence, identify causes and formulate an action plan to avoid a recurrence.
The impact is significant with examples of company-wide reductions in absenteeism in excess of 50% being reported.
This presentation should help you to encourage your managers to deliver such a process.
The workshop includes only one role play, but a second has been provided so that extra ‘practice’ can be allowed for. The role play scenarios are designed to be cut in half so that each person only sees one part in preparation.