Introduction to Organizational Behavior

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Organizational Behavior Start up sessionWelcome & Class introduction Course facilitator introduction Course Objective To introduce you with what OB is all about and the inside out of organizational dynamics. Teaching methodology Teaching will mainly be done through coaching and experiential learning of OB. The key to success is to keep the concept clear, simple and always look for its practical application in a working environment.

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Organizational Behavior Start up sessionClass norms - To get the maximum benefit out of the course students are strongly recommended to: Arrive and leave in time. 5 mins grace time Do your own work! Copied work will be marked zero Come Prepared! This is not a lecture-only course! Assignments and other related work has to be submitted on time. Late submission will not be acceptable & marked zero Class meetings will NOT cover each & every thing in the text. Planned & surprise class quizzes, activities can be planned, be regular. Cell phones must be switched off. No personal, political, religious examples & comments

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Organizational Behavior Start up sessionCourse content (session wise) Testing & Grading Grading will focus on your overall personality rather than one or two aspects. A mid-term examination & a final examination will be given. Case Analysis/quiz 20% Mid-term 30% Group Term Project 10% Final Exam 40% TOTAL 100%

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Start up sessionBooks Stephen P. Robbins: Organizational Behavior Fred Luthans: Organizational Behavior Various OB websites, visits, and any good reading material CR nomination Group formation & class information sheet

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Introduction to Organizational BehaviorTehzeeb Sakina Amir IU – OB – session 1 Summer 2011

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“You can dream, create, design and build the most wonderful place in the world, but it requires people to make the dream a reality..! Walt Disney

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Organizational BehaviorO - Organization, work place, B - Behavior, actions, observable. The study of actions that affect performance in the workplace. Related to stability Satisfaction Motivation Rewards Organizational Behavior

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OB is .....What people do in an organization How their behavior effects the overall performance of the organization. Behavior related to concerns: such as absenteeism, turnover, productivity etc. Includes the core of all work determinants (motivation, leadership, power, politics, conflict etc..).

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OB works at three levels OB

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What is OB about?3-D : individual, group & organizational At the individual level: learning, perception, stress, personality, individual differences etc At the group level: teamwork, power & politics, interpersonal, decision making etc Organizational culture, change, structure & design at organizational level

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Goals of OBThe goals of OB: Predict Explain and Control

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Historical BackgroundThe famous “Hawthorne Studies” (1924-30s) Undertaken at Western Electric Company, Illinois; to study the effect of various illumination levels on worker productivity. Findings were: illumination intensity was not directly related to group productivity. Though they couldn’t explain the behavior that they had witnessed! Something more to the productivity than mere physical variables!!

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Historical BackgroundThis generated an interest in human behavior at work place. Professor Elton Mayo started a series of studies & numerous experiments covering redesign of jobs, changes in the length of work day, time, introduction of rest periods and individual vs group pay plans. Hawthorne studies set the direction OB and management practices!!

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Today’s managerial worldManager of today has to undertake various roles & challenges. Different research scientists have given different roles/skills/activities performed by a manager: Robert Katz – has identified three essential management skills: Technical Skills – job knowledge Conceptual Skills – ability to analyze and diagnose complex situations Human Skills – work with people i.e. to be able to predict, explain & control their behavior

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Mintzberg ModelInformational Role Monitor Disseminator Spokesperson Decisional Role Entrepreneur Disturbance handler Resource allocator Negotiator Interpersonal Role Figurehead Leader Liaison

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Challenges & Opportunities for today’s manager

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Responding to GlobalizationWorking in different country Working with people from different countries

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Managing Workforce DiversityOrganizations are getting more heterogeneous: race, gender, ethnicity etc.Melting-pot approach (no more)

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Improving Quality & ProductivityQuality Management Focus on customer Continuous improvement Quality of improvement in everything Accurate measurements Empowerment of employees Process Reengineering

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Responding to Labor ShortageIs there a labor shortage? Retaining skilled labors

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Improving Customer ServiceCustomer responsive Culture Customer surveys Special desks Special schemes & packages

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Improving People SkillsWorking with people Organizational structure & culture Inculcating managerial skills

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Empowering PeopleManagers – coaches/advisors Make employees in charge of what they do Solutions not problems Decisions at the operating level

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Coping with temporarinessTemporary/ contractual work force Flexibility Spontaneity unpredictability

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Change and InnovationChange – a frequent happening in modern world Preparation for change Adaptability Creative/novel solutions

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Work / Life ConflictsBalance between work and life 24x7 concept Working hours (banks & restaurants) Dual career familiesFlexi time Resources – work from home

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Last Updated: 8th March 2018

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