Chapter 1: A First Look at Interpersonal Relationships

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Chapter 1: A First Look at Interpersonal RelationshipsPowerPoint Presentation to accompany Looking Out/Looking In, Tenth EditionCopyright © 2002 Thomson Learning, Inc. Thomson Learning™ is a trademark used herein under license. For permission to use material from this text, contact us by: Phone: 1-800-730-2214 Fax: 1-800-730-2215 Web: www.thomsonrights.comPresentation prepared by Dr. Michael Pearson, Gretchen Gill, and Tim Scanlon of West Chester UniversityCopyright © 2002 Thomson Learning, Inc.

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CHAPTER 1A First Look at Interpersonal RelationshipsCopyright © 2002 Thomson Learning, Inc.

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A First Look at Interpersonal Relationships Why We Communicate The Process of Communication Communication Principles and Misconceptions The Nature of Interpersonal Communication Communicating about Relationships Communication Competence: What Makes an Effective Communicator?Copyright © 2002 Thomson Learning, Inc.

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Why We Communicate Physical Needs Identity Needs Social Needs Practical Goals Instrumental Goals - getting others to behave in ways we want Copyright © 2002 Thomson Learning, Inc.

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The Process of Communication A Linear View Linear Communication Model Sender - encodes ideas and feelings Message - organized ideas and feelings Channel - means of conveying messages Receiver - decodes the message Noise - any forces that interfere with effective communication Environments - fields of experience that help to understand others’ behavior Copyright © 2002 Thomson Learning, Inc.

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The Process of CommunicationA Transactional ViewTransactional Communication Model Feedback - response of a receiver to a sender’s message Behavior - replaces the term of encoding, describes both deliberate and unintentional actions that can be observed and interpreted

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The Process of Communication Definition of Communication - a continuous, transactional process involving participants who occupy different but overlapping environments and create relationships the exchange of messages.

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Communication Principles and MisconceptionsCommunication Principles Communication is irreversible Communication can be intentional or unintentional It’s impossible not to communicate Communication is unrepeatable

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Communication Principles and MisconceptionsCommunication Principles Meanings are not in words More communication is not always better No single person or event causes another’s reaction Communication will not solve all problems

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The Nature of Interpersonal CommunicationTwo Views of Interpersonal Communication1. Quantitative Definition - based on the interaction between two people Dyad - term used by social scientists to refer to two people interacting 2. Qualitative Definition - occurs when people treat one another as unique individuals

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The Nature of Interpersonal CommunicationSeveral features distinguish qualitatively interpersonal communication from less personal communicationUniqueness Irreplaceability Interdependence Amount of disclosure Intrinsic rewards

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Technology and Interpersonal CommunicationComputer mediated communication (CMC) E-mail Instant messaging Online chatThe Nature of Interpersonal Communication

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Communicating About RelationshipsContent and Relational Messages Content - contains the subject being discussed Relational - how the parties feel toward one anotherMetacommunication Metacommunication - describes messages people exchange about their relationship

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Communicating About RelationshipsTypes of Relational Messages1. Affinity - the degree to which people like or appreciate one another2. Respect - to be held in esteem by others 3. Control - the degree to which the parties have the power to influence one another

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Communicating About RelationshipsTypes of Control DecisionDistribution of Control Complementary - when distribution of power is equal Symmetrical - partners seek same degree of control Parallel - power shifts from one to another, according to situation Conversational

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Communication Competence: What Makes An Effective Communicator?Communication Competence DefinedCommunication Competence – achieving one’s goals in a manner that, ideally, maintains or enhances the relationship in which it occurs There is no “ideal” way to communicate. Competence is situational. Competence is relational. Competence can be learned.

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Communication Competence: What Makes An Effective Communicator?Characteristics of Competent Communicators A wide range of behaviors Ability to choose the most appropriate behavior Skill at performing behaviors (Four stages) . Beginning Awareness. Awkwardness. Skillfulness. Integration

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Communication Competence: What Makes An Effective Communicator?Characteristics of Competent Communicators Cognitive Complexity - ability to construct a variety of different frameworks for viewing an issue Self-Monitoring - paying attention to one’s behavior and using these observations to shape the way one behaves Commitment - people who seem to care about relationships communicate better than those who don’t.

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Last Updated: 8th March 2018

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