Behavior-Based Safety for Supervisors

30 slides
1.88 MB
453 views

Similar Presentations

Presentation Transcript

1

Behavior-Based Safety for Supervisors

2

Session ObjectivesYou will be able to: Understand how safety behavior is shaped Analyze employee behavior Pinpoint, observe, and measure specific behaviors Provide effective feedback Use positive reinforcement successfully to improve safety performance

3

What You Need to KnowABC analysis Types of consequences How to strengthen consequences Pinpointing, observation, and measurement Feedback and goal setting Types of positive reinforcement Reinforcement mistakes

4

Why Employees Engage In At-Risk BehaviorsJobs get done faster Perception of risk is low ‘Nothing’s going to happen to me’ attitude At-risk behavior is reinforced Lack of awareness that behavior is risky

5

ABC ModelAntecedent Behavior Consequences

6

AntecedentsPrompt people to act Precede the behavior Communicate information Work best with consequences Work only in short term if no consequences

7

ConsequencesStronger than antecedents ‘Consequences’ has negative connotation Positive consequences change behavior Consequences strengthen or weaken behavior Four categories of consequences

8

PunishmentGetting what you don’t want Criticism, injury, written warning Stops unwanted behavior

9

ExtinctionIs not getting what you want Is no recognition, no acknowledgement Often decreases wanted or safe behavior Can cause safe performers to slip

10

Negative ReinforcementNot getting what you don’t want Avoiding criticism, unpleasant tasks, or accidents Performing desired behavior to avoid punishment Performing desired behavior only when boss is watching

11

Positive ReinforcementGetting what you want Acknowledgement, recognition, better work assignments Maintains or increases desired behavior Gives discretionary effort (more than asked) Behavior occurs more frequently

12

Examine the BehaviorResults of the consequences How employee receives it Behavior increasing Behavior decreasing

13

Strength of ConsequencesType—positive or negative When—immediate or future Probability—certain or uncertain

14

Powerful ConsequencesMost powerful—both immediate and certain Moderately powerful—either immediate or certain Least powerful—both future and uncertain

15

ABC AnalysisDescribe the behavior List all antecedents and consequences and describe strength of consequence Determine which consequences are motivating behavior Solution to problem behavior—make weak consequences strong

16

Behavioral Safety BasicsDo you understand the information presented in the previous slides?

17

Pinpointing BehaviorMeasurable Observable Reliable Controllable

18

Behavior ObservationObservation checklist Spot check behaviors If safe behavior, mark ‘safe’ If unsafe behavior, mark ‘unsafe’ Turn card in

19

MeasurementRecords observations and analyzes Uses objective measurement Measures safety process, not just results Gives feedback to employees and captures small improvements Is specific about performance and becomes positive reinforcement

20

Positive Verbal FeedbackBe specific Be sincere

21

Positive Verbal Feedback (cont.)Deliver immediately Be personal Don’t use ‘but’ or ‘however’

22

Corrective Verbal FeedbackDon’t ignore unsafe behavior Acknowledge small improvements Be objective Be specific Use a questioning approach Use a 4:1 ratio

23

Graphic FeedbackPast performance or baseline Current goals Presented and discussed frequently

24

Goal SettingShort-term and achievable Employee input More opportunities for positive reinforcement

25

Types of Positive ReinforcementSocial reinforcement: Written Verbal Physical Smile Humor Time or attention

26

Types of Positive Reinforcement (cont.)Tangible reinforcement: Food Money Gifts Certificates Privileges

Browse More Presentations

Last Updated: 8th March 2018

Recommended PPTs